ERGO101.COM focuses on providing quality products designed to improve your working ergonomics, comfort and efficiency.
We work to provide them in a timely manner to our customers.
To that end, we also provide this our company policy statement and answers to your FAQs (Frequqently Asked Questions) to help ensure clear communication and understanding about our service and terms of use. Please scroll down. If your question is not answered on this page, you can CONTACT us directly for information:
ERGO101.COM POLICIES
ORDERS ARE ONLY ACCEPTED FOR SHIPMENT TO LOCATIONS IN NORTH AMERICA, ALASKA AND HAWAII. Presently, Ergo101.com only accepts orders for delivery to North America (meaning the U.S. and Canada), Alaska and Hawaii. Orders to Canada, Alaska and Hawaii, as well as U.S. bound orders requiring expedited/air/or Freight Truck freight incur additional shipping charges which must be quoted and approved prior to order placement. Contact us by phone or email to request a freight quote to these locations. The complete address of the “ship to” and that site’s phone number will also required.
SHIPMENT METHODS AND EXPEDITED FREIGHT: Most items are shipped standard via UPS Ground, and the shipping charge per unit will be noted in the on-line store when placing your order. Many items, however, due to weight, construction, or dimensions or other instance, require Freight Truck shipment. Your orders will not proceed until a freight quotation is made. Also, if you have a requirement for an expedited shipment using, for example, 2nd day air, this must also be quoted and approved in advance before your order can be entered into the system. For those items, please contact us for the shipping cost prior to placing your order in order to prevent delays in order processing and arrival.
Shipments, whether by UPS, Truck or other means, into Canada or a jurisdiction requiring additional custom, border or other country fees will not have these fees/charges included in the freight quote. These charges are accessed by the country/entry location and are entirely seperate charges that are not in our jurisdiction and are the responsibility of the recipient.
PAYMENTS ACCEPTED: Products must be paid for at time of order/prior to order placement and order shipment.
- We accept on-line payment through our website using the following credit cards: Mastercard, Vsa, American Express, Discover. Your credit card will be charged at the time of purchase.
- Checks can be accepted for complete orders faxed into our company that includes all the necessary product, shipment and contact information (contact info for both the person ordering the products as well as the recipient). Please note, however, that In the instance of check payment, products will not actually be placed on order until after check receipt and bank check clearance.
- Bank transfers (contact us)
- Company purchase order acceptance first requires the approval of your firm’s credit and reference application.
- Department of customs and other country entry fees/taxes are not our firm’s responsibility and not included in our charges to customers, though the payment of these DO remain the complete, separate responsibility of the recipient.
SALES TAX: There is no sales tax charged to your order, because Ergo101.com is located in the State of Oregon where there is no sales tax.
ORDER CANCELLATIONS: In stock items normally ship within 2 to 3 working days, so any cancellation request must occur in ample time prior to the products entering into the shipping system in order not to incur freight charges and return fees in keeping with our and manufacturer Refunds and Returns Procedure. In the instance of orders for products considered “custom” (not in stock but requiring individual build or construction based on component choices, for example), your order CANNOT be cancelled, nor returned nor exchanged.
RETURNS OR EXCHANGES: This information is detailed on its own policy page.Please follow this link.
PRODUCT WARRANTIES: Products on our website are covered by the warranties of each product manufacturer. Most items carry a limited warranty covering any issues related to original workmanship and parts up to one year from date of order and to the original owner. Some products carry longer warranties. We are in the process of inputting the general warranty for each product on each product page. Contact us if the general manufacturer warranty information for the item you are interested in is not listed on the page. The term “limited” warranty is most often applied, and this refers to specific parameters the manufacturer has specified about their warranty that are too lengthy to include on our site. A manufacturer may, for example, specify that their warranty is limited to repairing or replacing just the problem part, rather than the entire product to which it belongs, or other limitations; they may describe damage not covered
ORDER SUSPENSION: Ergo101.com reserves the right to suspend or reject orders placed by any person or company with which we’ve experienced payment or ordering problems.